Privacy Policy & Messaging Terms
Last updated 29 October 2026
This page explains, in plain language, how Link Up 242 ("we") handles personal information, and the terms for our text message (SMS) and WhatsApp notifications. Contact: [email protected].
This website
This pre-launch website has no forms, sets no cookies and uses no analytics or advertising trackers. If you email us, we use your email only to reply and to tell you when we launch, and we delete it on request.
The Link Up 242 app (when it launches)
| Data | Why | Who can see it |
|---|---|---|
| Name, email, mobile number | To run your account and send the notifications you choose | You; your matched provider or customer sees your name and phone after a match |
| Island and area (not your home address) | To match you with nearby providers | You, your matched provider, our team |
| Request details, chat messages, reviews | To arrange and complete jobs | The people involved; our team opens a chat only if it is reported |
| Provider verification records | To confirm identity and police record | Only our verification reviewer |
We keep data only as long as needed, for example chat messages for 90 days and copies of notification messages for 30 days, and delete it automatically after that. We never sell personal information. You can ask for a copy of your data, or for it to be deleted, by emailing [email protected].
Text message (SMS) & WhatsApp terms
- Opt-in only. You receive texts or WhatsApp messages only if you choose that option when you sign up or in your account settings, and provide your mobile number.
- What we send. Account and service notifications only: for example, that you've been matched with a provider, that your provider verification was approved or declined, or that you have a new message about your request. We do not send marketing or promotional messages. Messages contain a short notice and a link; they never include the content of your chats.
- How often. Message frequency varies with your account activity, typically a few messages per request.
- Cost. Message and data rates may apply, depending on your mobile plan.
- Opting out. Reply STOP to any text to stop receiving texts. You can also switch to email, or turn off notifications, at any time in your account settings.
- Help. Reply HELP, or email [email protected].
- No sharing. Mobile numbers and messaging opt-in consent are never shared with or sold to third parties or affiliates for marketing purposes. We share your number only with our message delivery providers (Twilio for SMS and WhatsApp, and Meta for WhatsApp), solely to deliver the messages you asked for.
- Carriers are not liable for delayed or undelivered messages.
Security
We use encrypted connections (HTTPS), hashed passwords, two-step verification for staff, and access logging. To report a security concern, email [email protected].
Changes
If we change this page, we will update the date above, and for significant changes we will notify registered users.